Refund Policy
At YiXiangHomeD, we are committed to ensuring customer satisfaction. If you are not satisfied with your purchased product, please follow the refund policy outlined below:
1. Refund Request
If you wish to request a refund, please contact us within 30 days of receiving the item. You can reach us via email at: changleezhang@gmail.com.
2. Return Conditions
To be eligible for a refund, the returned items must:
- Be unused and in their original condition.
- Include all original packaging, tags, and accessories.
3. Refund Process
- After receiving your refund request, we will provide you with the return address.
- Please securely package the item and send it back to the specified address, with shipping costs covered by you (unless the item is defective).
- Once we receive and inspect the returned item, we will process your refund as soon as possible.
4. Refund Time
Refunds are typically processed within 5-7 business days after we receive the returned item. The refund will be issued through the original payment method.
5. Exceptions
The following items are not eligible for refunds:
- Customized or personalized items.
- Requests made after 30 days.
6. Contact Us
If you have any questions or need further assistance, please contact us via email at: changleezhang@gmail.com.
Thank you for choosing YiXiangHomeD! We strive to provide you with the best shopping experience.